Question 1

How do I place an order?

Accepted Answer

Browse products, add items to your cart, and proceed to checkout. Fill in your shipping details and choose a payment method to complete your order.

Question 2

Can I modify or cancel my order after placing it?

Accepted Answer

Orders can be cancelled within 1 hour of placement by contacting our support team. After that, the order may have already been processed for shipping.

Question 3

How do I track my order?

Accepted Answer

Once your order is shipped, you will receive a tracking link via email. You can also go to My Orders in your account to see the current status.

Question 4

What payment methods do you accept?

Accepted Answer

We accept Cash on Delivery (COD), UPI (GPay, PhonePe, Paytm), and Credit/Debit Cards (Visa, Mastercard, RuPay).

Question 5

How long does delivery take?

Accepted Answer

Metro cities: 1–2 days. Tier 2 cities: 2–4 days. Rest of India: 4–7 days. Remote areas: 7–10 days.

Question 6

Is there free shipping?

Accepted Answer

Yes! Orders above ₹499 get free shipping across India (except remote areas). A flat ₹49 charge applies for orders below ₹499.

Question 7

Do you ship to all parts of India?

Accepted Answer

Yes, we deliver to all serviceable PIN codes across India including remote areas like Northeast, J&K, and Andaman & Nicobar.

Question 8

What is your return policy?

Accepted Answer

We accept returns within 7 days of delivery. Items must be unused, in original packaging, with all tags intact.

Question 9

How do I return a product?

Accepted Answer

Go to My Orders, select the item, and click "Request Return". Our team will review and arrange a pickup within 24–48 hours.

Question 10

How long do refunds take?

Accepted Answer

Refunds are processed within 5–7 business days after we receive the returned item. You will be notified via email.

Question 11

What if I received a damaged or wrong product?

Accepted Answer

Contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or full refund immediately.

Question 12

Do I need an account to shop?

Accepted Answer

You need an account to place orders, track shipments, and manage returns. Creating one is free and takes less than a minute.

Question 13

Is my personal information safe?

Accepted Answer

Yes. We use industry-standard encryption to protect your data. We never share your information with third parties.

Frequently Asked Questions

🛒 Orders

🚚 Shipping

🔄 Returns & Refunds

👤 Account

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